110 East Broward Blvd
Fort Lauderdale, FL 33301
Silversea Cruises Sailing Performance Analysis 2012-2013
The Best Cruise Line's analysis of Silverseas Cruises includes cruise ships listed below, which sailed in and out of an U.S. port between January 1, 2012 and April 12, 2013. Silversea Cruises #18 overall l out of the 25 best cruise lines included in the study.
Sailing Performance Summary
Section A: SOLAS - USCG INSPECTIONS
- This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
USCG warnings (Warn.)
USCG Violations (Violate)
USCG Deficiencies (Def.)
USCG incidents (Incidents)
Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important. The full description of these criteria is here
Section B: CDC OR
- Centers for Disease Control and Prevention - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. Silversea Cruises had no CDC reportable outbreaks within the five cruise ships which sailed into U.S. ports. The full description of these criteria is here
Section C: DC - Centers for Disease Control and Prevention, Sanitation Inspections - Scores and Violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Infra Avg S) and cruise ships point average (S Pts Avg). The full description of these criteria is here
Section D: BBB - Better Business Bureau rating and complaint resolution. The full description of these criteria is here
Section E: WEB - web site usability. Silverseas Cruises ranked #4 for web site usability a. The criteria for this area of the study covers ten areas for ten points each.
Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
Live Support = LS
Ticket Contract = TC
Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
The full description of these criteria is here