The Best Cruise Line

The Best Cruise Line
Salen Ship Management

The Best Cruise Line Salen Ship Management Analysis For 2012-2013

Cruise Line Customer Service
Cruise Line Compliance
Cruise Line Safety
The Best Cruise Line
Cruise Line Health
Cruise Ship Sanitation
Cruise Line Web Resources

 

 

Salen Ship Management Analysis by The Best Cruise Line

The Best Cruise Line - Salen Ship Management Analysis For 2012-2013 - Cruise Line Ranking For U.S Cruise Ship Sailings

Salen Ship Management AB

Östra Hamngatan 52 411 09
Göteborg, Sweden
+46 70 423 32 34

Salen Ship Management AB Performance Analysis 2012-2013

The Best Cruise Line's analysis of Salen Ship Management includes cruise ships listed below, which sailed in and out of an U.S. port between January 1, 2012 and April 12, 2013.

Salen Ship Management #23 overall l out of the 25 best cruise lines included in the study.

Sailing Performance Summary

Section A: SOLAS - USCG INSPECTIONS - This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
  • USCG warnings (Warn.)
  • USCG Violations (Violate)
  • USCG Deficiencies (Def.)
  • USCG incidents (Incidents)

  • Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important.
  • The full description of these criteria is here

  • Salen Ship Management ranked #21 for the SOLAS compliance USCG inspections with 391 points allocated for Caledonian Sky out of the 400 possible points available. Caledonian Sky ranked #56 out of the 151 ships which were included in the study.
    USCG Best Cruise Line Salen Ship Management

    Section B: CDC OR - Centers for Disease Control and Prevention - outbreak reports for epidemics. - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. The full description of these criteria is here
    CDC Outbreaks Best Cruise Line Salen Ship Management

    Section C: CDC - Centers for Disease Control and Prevention Sanitation Inspections - scores and violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Score Avg S) and cruise ships point average (S Pts Avg).
    The full description of these criteria is here

    Salen Ship Management scored only 139 out of the 200 potential points due to a lower than expected CDC inspection score and having an infraction average of 54.
    CDC Inspections Best Cruise Line Salen Ship Management

    Section D: BBB - Better Business Bureau rating and complaint resolution. - Salen Ship Management is not registered with the BBB.
    The full description of these criteria is here
    BBB Ranked Best Cruise Line Salen Ship Management

    Section E: WEB - web site usability. - The criteria for this area of the study covers ten areas for ten points each. Salen Ship Management ranked #8 for their web site, gaining only 10 points out of the possible 100 points. The only feature in the ten we looked at was a full English version of the web site.
  • Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
  • Live Support = LS
  • Ticket Contract = TC
  • Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
  • The full description of these criteria is here
    WEB Rank Best Cruise Line Salen Ship Management