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Royal Caribbean Cruise Line

The Best Cruise Line Royal Caribbean Cruise Line Analysis For 2012-2013

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Royal Caribbean Cruise Line Analysis by The Best Cruise Line

The Best Cruise Line - Royal Caribbean Cruise Line Analysis For 2012-2013 - Cruise Line Ranking For U.S Cruise Ship Sailings

Royal Caribbean Cruise Lines

1050 Caribbean Way
Miami, FL 33132
800-256-6649

Royal Caribbean Cruise Lines Sailing Performance Analysis 2012-2013

The Best Cruise Line's analysis of Royal Caribbean Cruise Lines includes cruise ships listed below, which sailed in and out of an U.S. port between January 1, 2012 and April 12, 2013. Royal Caribbean Cruise Lines #20 overall out of the 25 best cruise lines included in the study.

Sailing Performance Summary

Section A: SOLAS - USCG INSPECTIONS - This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
  • USCG warnings (Warn.)
  • USCG Violations (Violate)
  • USCG Deficiencies (Def.)
  • USCG incidents (Incidents)

  • Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important.
  • The full description of these criteria is here

  • SOLAS compliance for Royal Caribbean Cruise Line's USCG inspections their ships averaged out a score of 392.67 points with an average of 3.67 inspections per ship.

    Overall the RCCL ships did well with Jewel Of The Seas ranking #1 among the 151 cruise ships in the SOLAS study. Brilliance Of The Seas took #3 and Navigator Of The Seas took #5. Royal Caribbean took many of the top ranks with strong performance records.

    However, Voyager Of The Seas finished last among the Royal Caribbean Cruise Lines' fleet with only 367 points, a warning and deficiencies that resulted in a rank of 83 out of 151 ships tracked during the study. Monarch Of The Seas ranked only one above at #82 after lost points in areas of violations and deficiencies. Nearly all of Royal Caribbean Cruise Lines' ships experienced 2 or more inspections.

    Legend Of The Seas, Voyager Of The Seas and Serenade Of The Seas had no inspections and were not included in the point calculations.
    USCG Best Cruise Line Royal Caribbean Cruise Line

    Section B: CDC OR - Centers for Disease Control and Prevention - outbreak reports for epidemics. - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. The full description of these criteria is here

    Royal Caribbean Cruise Line ranked #5 for this area of the study, experiencing outbreak epidemics on three of twenty-one cruise ships which sailed into U.S. ports. The important part of their epidemics is the fact that crew averages stayed below 1% during the outbreaks. A healthy crew is more fit to handle the outbreak and keep passenger outbreak numbers as low as possible with vigorous cleaning and sanitation. Crew responsiveness kept passenger outbreak under 8% during each outbreak.
    CDC Outbreaks Best Cruise Line Royal Caribbean Cruise Line

    Section C: CDC - Centers for Disease Control and Prevention Sanitation Inspections - scores and violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Score Avg S) and cruise ships point average (S Pts Avg).
    The full description of these criteria is here

    CDC Inspections Best Cruise Line Royal Caribbean Cruise Line

    Section D: BBB - Better Business Bureau rating and complaint resolution. - Royal Caribbean Cruise Line is not registered with the BBB.
    The full description of these criteria is here

    Royal Caribbean Cruise Lines ranked #9 out of 25 for their BBB record with 240 complaints and 77.50% of the complaints resolved to BBB and customer satisfaction. The percentage resolved for a large cruise line is actually very high.
    BBB Ranked Best Cruise Line Royal Caribbean Cruise Line

    Section E: WEB - web site usability. - The criteria for this area of the study covers ten areas for ten points.
  • Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
  • Live Support = LS
  • Ticket Contract = TC
  • Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
  • The full description of these criteria is here

    Royal Caribbean Cruise Lines' website is feature packed, ranking it #3 among the 25 cruise line included in the study. They claimed 70 of the 100 points available in this area.
    WEB Rank Best Cruise Line Royal Caribbean Cruise Line