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Regent Seven Seas Cruises

The Best Cruise Line Regent Seven Seas Cruises Analysis For 2012-2013

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Regent Seven Seas Cruises Analysis by The Best Cruise Line

The Best Cruise Line - Regent Seven Seas Cruises Analysis For 2012-2013 - Cruise Line Ranking For U.S Cruise Ship Sailings

https://www.rssc.com/">Regent Seven Seas Cruises

8300 NW 33rd Street, Suite 100
Miami, Florida 33122
877.505.5370

Regent Seven Seas Cruises Sailing Performance Analysis 2012-2013

The Best Cruise Line's analysis of Regent Seven Seas Cruises includes cruise ships listed below, which sailed in and out of an U.S. port between January 1, 2012 and April 12, 2013.

Regent Seven Seas Cruises ranked #15 overall out of the 25 best cruise lines included in the study.

Sailing Performance Summary

Section A: SOLAS - USCG INSPECTIONS - This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
  • USCG warnings (Warn.)
  • USCG Violations (Violate)
  • USCG Deficiencies (Def.)
  • USCG incidents (Incidents)

  • Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important.
  • The full description of these criteria is here

  • Regent Seven Seas ranked #15 in the area of SOLAS compliance inspections by the USCG, which included three cruise ships, two of those Seven Seas Mariner and Seven Seas Navigator. Both cruise ships had no USCG warnings or violations. USCG deficiencies were cited during multiple USCG inspections, reducing the ships and Regent Seven Seas Cruises ranking.
    USCG Best Cruise Line Regent Seven Seas Cruises

    Section B: CDC OR - Centers for Disease Control and Prevention - outbreak reports for epidemics. - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. The full description of these criteria is here
    CDC Outbreaks Best Cruise Line Regent Seven Seas Cruises

    Section C: CDC - Centers for Disease Control and Prevention Sanitation Inspections - scores and violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Score Avg S) and cruise ships point average (S Pts Avg).
    The full description of these criteria is here

    Regent Seven Seas' cruise ships had an average inspection score of 95.5 and average infractions during inspections of 40.42.
    CDC Inspections Best Cruise Line Regent Seven Seas Cruises

    Section D: BBB - Better Business Bureau rating and complaint resolution. - Regent Seven Seas BBB record earned them a rank of #12. Regent Seven Seas had only 10 complaints but only resolved 30% of them to BBB and customer satisfaction.
    The full description of these criteria is here
    BBB Ranked Best Cruise Line Regent Seven Seas Cruises

    Section E: WEB - web site usability. - The criteria for this area of the study covers ten areas for ten points.
  • Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
  • Live Support = LS
  • Ticket Contract = TC
  • Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
  • The full description of these criteria is here

    The Regent Seven Seas website ranked #4 of the 25 cruise lines included in the study. They claimed 60 of the 100 points available.
    WEB Rank Best Cruise Line Regent Seven Seas Cruises