The Best Cruise Line

The Best Cruise Line
Oceania Cruises

The Best Cruise Line Oceania Cruises Analysis For 2012-2013

Cruise Line Customer Service
Cruise Line Compliance
Cruise Line Safety
The Best Cruise Line
Cruise Line Health
Cruise Ship Sanitation
Cruise Line Web Resources

 

 

Oceania Cruises Analysis by The Best Cruise Line

The Best Cruise Line - Oceania Cruises Analysis For 2012-2013 - Cruise Line Ranking For U.S Cruise Ship Sailings

Oceania Cruises

8300 NW 33rd Street, Suite 308
Miami, Florida 33122
Local: 305.514.2300
Toll-free: 800.531.5619

Oceania Cruises Sailing Performance Analysis 2012-2013

The Best Cruise Line's analysis of Oceania Cruises includes the following cruise ships, which sailed in and out of an U.S. port between January 1, 2012 and April 12, 2013. Oceania Cruises ranked #14 overall l out of the 25 best cruise lines included in the study.

Sailing Performance Summary

Section A: SOLAS - USCG INSPECTIONS - This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
  • USCG warnings (Warn.)
  • USCG Violations (Violate)
  • USCG Deficiencies (Def.)
  • USCG incidents (Incidents)

  • Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important.
  • The full description of these criteria is here

  • Oceania Cruises ranked #23 out of the 25 cruise lines included in the study for their SOLAS compliance USCG inspections. The ranking was mostly affected by Oceania Regatta, which received one warning and was inspected four times.
    USCG Best Cruise Line Oceania Cruises

    Section B: CDC OR - Centers for Disease Control and Prevention - outbreak reports for epidemics. - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. The full description of these criteria is here

    Oceania Cruises had one outbreak epidemic within the three cruise ships which sailed into U.S. ports. The passenger outbreak percentage combined with the crew member outbreak percentage totaled 5.32%. The crew percentage in the outbreak was 1.69% which is higher than we like to see. Typically, we like to see a crew percentage of a half percent or lower which indicates the crew worked extra hard to keep themselves their cruise ship fit during the outbreak.
    CDC Outbreaks Best Cruise Line Oceania Cruises

    Section C: CDC - Centers for Disease Control and Prevention Sanitation Inspections - scores and violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Score Avg S) and cruise ships point average (S Pts Avg).
    The full description of these criteria is here

    Oceania Cruises ranked #1 for their CDC inspections, the Oceania Cruises had a point average 172.75 with an average infraction count of 25.25. Both Oceania Riviera and Oceania Marine had great average inspection scores of 98.
    CDC Inspections Best Cruise Line Oceania Cruises

    Section D: BBB - Better Business Bureau rating and complaint resolution. - Oceania Cruises ranked #11 for their BBB record with 12 complaints, but only 33.33% of the complaints were resolved to BBB and customer satisfaction.
    The full description of these criteria is here
    BBB Ranked Best Cruise Line Oceania Cruises

    Section E: WEB - web site usability. - The criteria for this area of the study covers ten areas for ten points.
  • Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
  • Live Support = LS
  • Ticket Contract = TC
  • Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
  • The full description of these criteria is here

    Oceania Cruises ranked #3 for their web site usability, gaining 70 points of the 100 points available.
    WEB Rank Best Cruise Line Oceania Cruises