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Norwegian Cruise Line

The Best Cruise Line Norwegian Cruise Line Analysis For 2012-2013

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Norwegian Cruise Line Analysis by The Best Cruise Line

The Best Cruise Line - Norwegian Cruise Line Analysis For 2012-2013 - Cruise Line Ranking For U.S Cruise Ship Sailings

Norwegian Cruise Line

7665 Corporate Center Drive
Miami, Florida 33126
866.234.0292

Norwegian Cruise Line Sailing Performance Analysis 2012-2013

The Best Cruise Line's analysis of Norwegian Cruise Lines includes cruise ships listed below, which sailed in and out of an U.S. port between January 1, 2012 and April 12, 2013.

Norwegian Cruise Lines ranked #7 overall l out of the 25 best cruise lines included in the study.

Sailing Performance Summary

Section A: SOLAS - USCG INSPECTIONS - This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
  • USCG warnings (Warn.)
  • USCG Violations (Violate)
  • USCG Deficiencies (Def.)
  • USCG incidents (Incidents)

  • Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important.
  • The full description of these criteria is here

  • Most Norwegian Cruise Lines'ships inspected well in the SOLAS compliance inspections by the USCG with Norwegian Sun warning reducing the lines average rank. The cruise line ranked #20 out of the 25 cruise lines included in the study.
    USCG Best Cruise Line Norwegian Cruise Line

    Section B: CDC OR - Centers for Disease Control and Prevention - outbreak reports for epidemics. - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. The full description of these criteria is here

    Norwegian Cruise Line had no outbreak epidemics within the nine cruise ships which sailed into U.S. ports.
    CDC Outbreaks Best Cruise Line Norwegian Cruise Line

    Section C: CDC - Centers for Disease Control and Prevention Sanitation Inspections - scores and violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Score Avg S) and cruise ships point average (S Pts Avg).
    The full description of these criteria is here

    Norwegian Pearl and Norwegian Sun lead the fleet with an aveage CDC inspection score of 100, perfect for both cruise ships. It earned the two cruise ships a CDC inspection rank of #2, with Norwegian Perl having one of the lowest infraction count on record. In this area, Norweigian Star and Norwegian Spirit reduced the line rank just enough to loose the number one spot.
    CDC Inspections Best Cruise Line Norwegian Cruise Line

    Section D: BBB - Better Business Bureau rating and complaint resolution. - Norwegian Cruise Line is not registered with the BBB.
    The full description of these criteria is here

    Norwegian Cruise Line ranked #2 for their BBB record, having 268 complaints, but resolving 75% of them to BBB and customer satisfaction.
    BBB Ranked Best Cruise Line Norwegian Cruise Line

    Section E: WEB - web site usability. - The criteria for this area of the study covers ten areas for ten points.
  • Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
  • Live Support = LS
  • Ticket Contract = TC
  • Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
  • The full description of these criteria is here

    Norwegian Cruise Line ranked #3, scoring 70 points of the 100 points available for the web site usability. WEB Rank Best Cruise Line Norwegian Cruise Line