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The Best Cruise Line
MSC Cruises

The Best Cruise Line MSC Cruises Analysis For 2012-2013

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MSC Cruises Analysis by The Best Cruise Line

The Best Cruise Line - MSC Cruises Analysis For 2012-2013 - Cruise Line Ranking For U.S Cruise Ship Sailings

MSC Cruises

6750 N. Andrews Ave Suite #100
Fort Lauderdale, FL 33309
877.665.4655

MSC Cruises Sailing Performance Analysis 2012-2013

The Best Cruise Line's analysis of MSC Cruises includes cruise ships listed below, which sailed in and out of an U.S. port between January 1, 2012 and April 12, 2013.
MSC Cruises ranked #8 overall l out of the 25 best cruise lines included in the study.

Sailing Performance Summary

Section A: SOLAS - USCG INSPECTIONS - This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
  • USCG warnings (Warn.)
  • USCG Violations (Violate)
  • USCG Deficiencies (Def.)
  • USCG incidents (Incidents)

  • Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important.
  • The full description of these criteria is here

  • MSC Cruises ranked #4 in the area of SOLAS compliance USCG inspections with one of their three ships sailing in U.S. water being inspected by the United States Coast Guard. MSC Poesia performed well through four inspections, receiving 399 of the 400 points available to MSC Cruises. MSC Poesia had no warnings, no violations and no cited deficiencies.
    USCG Best Cruise Line MSC Cruises

    Section B: CDC OR - Centers for Disease Control and Prevention - outbreak reports for epidemics. - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. The full description of these criteria is here
    CDC Outbreaks Best Cruise Line MSC Cruises

    Section C: CDC - Centers for Disease Control and Prevention Sanitation Inspections - scores and violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Score Avg S) and cruise ships point average (S Pts Avg).
    The full description of these criteria is here

    MSC Cruises ranked #14 in the area of CDC inspections with only MSC Poesia being inspected. MSC Poesia's average score of 91.67 was lower than the 96 average score minimum we like to see, but the number of average infractions the cruise ship had, only 35, is low for an average inspection score of 91.
    CDC Inspections Best Cruise Line MSC Cruises

    Section D: BBB - Better Business Bureau rating and complaint resolution. - MSC Cruises ranked #7 for their BBB record with 17 complaints and of those 58.82% of the complaints resolved to BBB and customer satisfaction.
    The full description of these criteria is here
    BBB Ranked Best Cruise Line MSC Cruises

    Section E: WEB - web site usability. - The criteria for this area of the study covers ten areas for ten points.
  • Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
  • Live Support = LS
  • Ticket Contract = TC
  • Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
  • The full description of these criteria is here

    MSC Cruises ranked 4th for web site usability.
    WEB Rank Best Cruise Line MSC Cruises