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Hapag-Lloyd Cruises

The Best Cruise Line Hapag-Lloyd Cruises Analysis For 2012-2013

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Hapag-Lloyd Cruises Analysis by The Best Cruise Line

The Best Cruise Line - Hapag-Lloyd Cruises Analysis For 2012-2013 - Cruise Line Ranking For U.S Cruise Ship Sailings

Hapag-Lloyd Cruises

Ballindamm 25 D-20095
Hamburg, Germany
Phone +49 40 3001-4580
Fax +49 40 3001-4849

Hapag-Lloyd Cruises Performance Analysis 2012-2013

The Best Cruise Line's analysis of Hapag-Lloyd Cruises includes cruise ships listed below, which sailed in and out of an U.S. port between January 1, 2012 and April 12, 2013.
Hapag-Lloyd Cruises ranked #10 overall l out of the 25 best cruise lines included in the study.

Sailing Performance Summary

Section A: SOLAS - USCG INSPECTIONS - This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
  • USCG warnings (Warn.)
  • USCG Violations (Violate)
  • USCG Deficiencies (Def.)
  • USCG incidents (Incidents)

  • Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important.
  • The full description of these criteria is here
  • USCG Best Cruise Line Hapag-Lloyd Cruises

    Section B: CDC OR - Centers for Disease Control and Prevention - outbreak reports for epidemics. - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. The full description of these criteria is here
    CDC Outbreaks Best Cruise Line Hapag-Lloyd Cruises

    Section C: CDC - Centers for Disease Control and Prevention Sanitation Inspections - scores and violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Score Avg S) and cruise ships point average (S Pts Avg).
    The full description of these criteria is here

    Hapag-Lloyd Cruises scored near the bottom with a rank of #23 for CDC inspections. The MS Columbus 2 really brought Hapag-Lloyd Cruises scores down with an average score of 69 for the inspection. While Hanseatic scored better than MS Columbus 2, the number of infractions brought the points down significantly. The average points for Hapag-Lloyd Cruises were 145, costing the cruise line 110 points of the 400 available.
    CDC Inspections Best Cruise Line Hapag-Lloyd Cruises

    Section D: BBB - Better Business Bureau rating and complaint resolution. - Hapag-Lloyd Cruises ranked #15 for their BBB record, with no points awarded.
    The full description of these criteria is here
    BBB Ranked Best Cruise Line Hapag-Lloyd Cruises

    Section E: WEB - web site usability. - The criteria for this area of the study covers ten areas for ten points.
  • Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
  • Live Support = LS
  • Ticket Contract = TC
  • Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
  • The full description of these criteria is here

    Hapag-Lloyd Cruises ranked 6th for web site usability, receiving only 30 of the available 100 points.
    WEB Rank Best Cruise Line Hapag-Lloyd Cruises