The Best Cruise Line

The Best Cruise Line
Disney Cruise Line

The Best Cruise Line Disney Cruise Line Analysis For 2012-2013

Cruise Line Customer Service
Cruise Line Compliance
Cruise Line Safety
The Best Cruise Line
Cruise Line Health
Cruise Ship Sanitation
Cruise Line Web Resources

 

 

Disney Cruise Line Analysis by The Best Cruise Line

The Best Cruise Line - Disney Cruise Line Analysis For 2012-2013 - Cruise Line Ranking For U.S Cruise Ship Sailings

Disney Cruise Line

P.O. Box 10238
Lake Buena Vista, FL 32830-0238
(800) 951-3532

Disney Cruise Line Sailing Performance Analysis 2012-2013

The Best Cruise Line's analysis of Disney Cruise Line includes cruise ships listed below, which sailed in and out of an U.S. port between January 1, 2012 and April 12, 2013.
Disney Cruise Line ranked #9 overall l out of the 25 best cruise lines included in the study.

Sailing Performance Summary

Section A: SOLAS - USCG INSPECTIONS - This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
  • USCG warnings (Warn.)
  • USCG Violations (Violate)
  • USCG Deficiencies (Def.)
  • USCG incidents (Incidents)

  • Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important.
  • The full description of these criteria is here

  • Disney Cruise Line did very well as a whole during the SOLAS USCG inspections, three of the four cruise ships placed in the top 25 cruise ships of the 151 cruise ships in the study, two ships (Disney Fantasy and Disney Magic) placing in the top 10. Disney Dream's USCG warning pulled the line down in this area, accounting for the largest point loss.
    USCG Best Cruise Line Disney Cruise Line

    Section B: CDC OR - Centers for Disease Control and Prevention - outbreak reports for epidemics. - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. The full description of these criteria is here

    Disney Cruise Lines had no outbreak epidemics within the four cruise ships which sailed into U.S. ports.
    CDC Outbreaks Best Cruise Line Disney Cruise Line

    Section C: CDC - Centers for Disease Control and Prevention Sanitation Inspections - scores and violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Score Avg S) and cruise ships point average (S Pts Avg).
    The full description of these criteria is here

    Disney Cruise Line ranked #3 in CDC inspections, with Disney Fantasy and Disney Dream carrying the line into this favorable position. Both cruise ships had perfect inspection score averages with low infraction counts. The cruise line would have ranked higher in this area and overall, if not for the poor showing of Disney Wonder.
    CDC Inspections Best Cruise Line Disney Cruise Line

    Section D: BBB - Better Business Bureau rating and complaint resolution. - Disney Cruise Line is not registered with the BBB.
    The full description of these criteria is here

    Disney Cruise Line ranked #6 for their BBB record with 56 complaints, 60.71% of which were resolved to customer satisfaction. They lost 79 points in this area, which hurt their overall ranking.
    BBB Ranked Best Cruise Line Disney Cruise Line

    Section E: WEB - web site usability. - The criteria for this area of the study covers ten areas for ten points.
  • Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
  • Live Support = LS
  • Ticket Contract = TC
  • Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
  • The full description of these criteria is here

    Disney Cruise Line ranked 4th for web site usability.
    WEB Rank Best Cruise Line Disney Cruise Line