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Crystal Cruises

The Best Cruise Line Crystal Cruises Analysis For 2012-2013

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Crystal Cruises Analysis by The Best Cruise Line

The Best Cruise Line - Crystal Cruises Analysis For 2012-2013 - Cruise Line Ranking For U.S Cruise Ship Sailings

Crystal Cruises

2049 Century Park East
Suite 1400
Los Angeles, CA 90067
1-310-785-9300

Crystal Cruises Sailing Performance Analysis 2012-2013

The Best Cruise Line's analysis of Crystal Cruises includes cruise ships listed below, which sailed in and out of an U.S. port between January 1, 2012 and April 12, 2013.
Crystal Cruises ranked #4 overall l out of the 25 best cruise lines included in the study. Crystal Cruises placed very high on the scale it lost rank with CDC scores, customer service issues in the BBB and Web Site Usability areas.

Sailing Performance Summary

Section A: SOLAS - USCG INSPECTIONS - This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
  • USCG warnings (Warn.)
  • USCG Violations (Violate)
  • USCG Deficiencies (Def.)
  • USCG incidents (Incidents)

  • Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important.
  • The full description of these criteria is here
  • USCG Best Cruise Line Crystal Cruises

    Section B: CDC OR - Centers for Disease Control and Prevention - outbreak reports for epidemics. - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. The full description of these criteria is here

    Crystal Cruises had no CDC reportable outbreaks out of two cruise ships which sailed into U.S. ports, which qualified them for the full 100 points.
    CDC Outbreaks Best Cruise Line Crystal Cruises

    Section C: CDC - Centers for Disease Control and Prevention Sanitation Inspections - scores and violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Score Avg S) and cruise ships point average (S Pts Avg).
    The full description of these criteria is here

    Crystal Cruises' ships did well in their CDC inspections with good scores. The number of infractions was higher than we'd like to see, but were average among all cruise ships. Their two ships ranked midway among the 151 ships in the study.
    CDC Inspections Best Cruise Line Crystal Cruises

    Section D: BBB - Better Business Bureau rating and complaint resolution. - Crystal Cruises BBB record was not available at the time of the study. The cruise line's office is in Los Angeles and the Los Angeles BBB database was off line.
    The full description of these criteria is here
    BBB Ranked Best Cruise Line Crystal Cruises

    Section E: WEB - web site usability. - The criteria for this area of the study covers ten areas for ten points.
  • Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
  • Live Support = LS
  • Ticket Contract = TC
  • Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
  • The full description of these criteria is here

    Crystal Cruises ranked 5th for web site usability, scoring only 40 of 100 possible points. The criteria for this area of the study covers ten areas for ten points each.
    WEB Rank Best Cruise Line Crystal Cruises