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Costa Cruises

The Best Cruise Line Costa Cruises Analysis For 2012-2013

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Costa Cruises Analysis by The Best Cruise Line

The Best Cruise Line - Costa Cruises Analysis For 2012-2013 - Cruise Line Ranking For U.S Cruise Ship Sailings

Costa Cruises

200 S. Park Road, Suite 200
Hollywood FL 33021
1-800-247-7320

Costa Cruises Sailing Performance Analysis 2012-2013

The Best Cruise Line's analysis of Costa Cruises includes cruise ships listed below, which sailed in and out of a U.S. port between January 1, 2012 and April 12, 2013.
Costa Cruises ranked #10 overall l out of the 25 best cruise lines included in the study. Costa lost rank points with CDC inspection scores the highest loss was customer service areas of BBB rating and website usability. Costa lost 180 points due to their BBB record and lost another 70 points due to website lacking features.

Sailing Performance Summary

Section A: SOLAS - USCG INSPECTIONS - This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
  • USCG warnings (Warn.)
  • USCG Violations (Violate)
  • USCG Deficiencies (Def.)
  • USCG incidents (Incidents)

  • Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important.
  • The full description of these criteria is here
  • USCG Best Cruise Line Costa Cruises

    Section B: CDC OR - Centers for Disease Control and Prevention - outbreak reports for epidemics. - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. The full description of these criteria is here

    Costa Cruises had no CDC reportable outbreak epidemics within the four cruise ships which sailed into U.S. ports.
    CDC Outbreaks Best Cruise Line Costa Cruises

    Section C: CDC - Centers for Disease Control and Prevention Sanitation Inspections - scores and violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Score Avg S) and cruise ships point average (S Pts Avg).
    The full description of these criteria is here

    Costa Cruise ranked #4 for the CDC inspections. Their average number of infractions was fairly low, only 29.67 average infractions within the four cruise ships they sailed into the U.S. Their average inspection score was 96, an 'A' grade by land-based restaurant standards.
    CDC Inspections Best Cruise Line Costa Cruises

    Section D: BBB - Better Business Bureau rating and complaint resolution. - Costa Cruises is not registered with the BBB.
    The full description of these criteria is here

    Costa Cruises was ranked #14 in this area of customer service, based on their BBB record. They had only seven complaints, but none of them were resolved to customer satisfaction.
    BBB Ranked Best Cruise Line Costa Cruises

    Section E: WEB - web site usability. - The criteria for this area of the study covers ten areas for ten points.
  • Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
  • Live Support = LS
  • Ticket Contract = TC
  • Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
  • The full description of these criteria is here

    Costa Cruises ranked 6th for web site usability, with many expected key features missing from the website. They scored only 30 out of 100 possible points. The criteria for this area of the study covers ten areas for ten points each.
    WEB Rank Best Cruise Line Costa Cruises