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Celebrity Cruises

The Best Cruise Line Celebrity Cruises Analysis For 2012-2013

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Celebrity Cruises Analysis by The Best Cruise Line

The Best Cruise Line - Celebrity Cruises Analysis For 2012-2013 - Cruise Line Ranking For U.S Cruise Ship Sailings

Celebrity Cruises

1050 Caribbean Way
Miami, FL 33132
1-800-647-2251

Celebrity Cruises Sailing Performance Analysis 2012-2013

The Best Cruise Line's analysis of Celebrity Cruises includes the ships listed below, which sailed through a U.S. port, January 1, 2012 - April 12, 2013. Celebrity Cruises ranked # 21 overall out of the 25 cruise lines included in our study. Celebrity SOLAS and CDC scores were considerable factors in low ranking.

Sailing Performance Summary

Section A: SOLAS - USCG INSPECTIONS - This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
  • USCG warnings (Warn.)
  • USCG Violations (Violate)
  • USCG Deficiencies (Def.)
  • USCG incidents (Incidents)

  • Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important.
  • The full description of these criteria is here
  • USCG Best Cruise Line Celebrity Cruises

    Section B: CDC OR - Centers for Disease Control and Prevention - outbreak reports for epidemics. - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. The full description of these criteria is here

    Of the ten cruise ships that Celebrity Cruises had sailing into U.S. ports, the four cruise ships with CDC reportable outbreak epidemics from best to worst are Celebrity Constellation, Celebrity Solstice, Celebrity Infinity and coming in last is Celebrity Silhouette with 7.34 percent of the crew and passengers affected by the outbreak.
    CDC Outbreaks Best Cruise Line Celebrity Cruises

    Section C: CDC - Centers for Disease Control and Prevention Sanitation Inspections - scores and violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Score Avg S) and cruise ships point average (S Pts Avg).
    The full description of these criteria is here

    CDC Inspections Best Cruise Line Celebrity Cruises

    Section D: BBB - Better Business Bureau rating and complaint resolution. - Celebrity Cruise Lines had 46 consumer complaints in the prior 12 months, of which 60.87% were resolved to BBB and customer satisfaction. This earned Celebrity Cruise Lines a BBB ranking of #3 among the 25 cruise lines included in the study. The number of complaints is less important than the percentage of customers who were happy with the final resolution of their complaint.
    The full description of these criteria is here
    BBB Ranked Best Cruise Line Celebrity Cruises

    Section E: WEB - web site usability. - The criteria for this area of the study covers ten areas for ten points.
  • Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
  • Live Support = LS
  • Ticket Contract = TC
  • Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
  • The full description of these criteria is here

    Celebrity Cruise Lines ranked 1st among the 25 lines studied for web site usability.
    WEB Rank Best Cruise Line Celebrity Cruises