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Carnival Cruise Line

The Best Cruise Line Carnival Cruise Line Analysis For 2012-2013

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Carnival Cruise Line Analysis by The Best Cruise Line

The Best Cruise Line - Carnival Cruise Line Analysis For 2012-2013 - Cruise Line Ranking For U.S Cruise Ship Sailings

Carnival Cruise Lines

3655 NW 87 Ave.,
Miami, FL 33178
Phone: (800) 227-6482 Fax: (305) 406-6156

Carnival Cruise Lines Sailing Performance Analysis 2012-2013

The Best Cruise Line's analysis of Carnival Cruise Lines includes the ships listed below, which sailed in and out of a U.S. port between January 1, 2012 and April 12, 2013.


Sailing Performance Summary

Section A: SOLAS - USCG INSPECTIONS - This section reports compliance with SOLAS regulations, USCG inspection results, deficiencies, violations, warnings and incidents. The cruise line accumulates results from all their cruise ships included in the study. The maximum SOLAS score is 400 points. Awarding 100 maximum points in each of the four study areas from SOLAS evaluation and compliance reports.
  • USCG warnings (Warn.)
  • USCG Violations (Violate)
  • USCG Deficiencies (Def.)
  • USCG incidents (Incidents)

  • Evaluation priorities are listed left to right, based on importance with Warnings being most important and Incidents being least important.
  • The full description of these criteria is here
  • USCG Best Cruise Line Carnival Cruise Line

    Section B: CDC OR - Centers for Disease Control and Prevention - outbreak reports for epidemics. - outbreak reports for epidemics. The high score is 100, for no outbreaks. The percentage of passengers who were sick is added to the percentage of crew who were sick. That total percentage is deducted from 100 for a final point score. The full description of these criteria is here

    Carnival Cruise Lines ranked # 3 out of the 25 cruise lines included the study with one CDC reportable outbreak epidemic of the twenty-four cruise ships sailing into U.S. ports.
    CDC Outbreaks Best Cruise Line Carnival Cruise Line

    Section C: CDC - Centers for Disease Control and Prevention Sanitation Inspections - scores and violation reports. Below, we have three areas of comparison, The cruise line infraction average for all their ships (L Infra Avg S), the cruise line score average for all their cruise ships (L Score Avg S) and cruise ships point average (S Pts Avg).
    The full description of these criteria is here

    CDC Inspections Best Cruise Line Carnival Cruise Line

    Section D: BBB - Better Business Bureau rating and complaint resolution. - Carnival Cruise Line is not registered with the BBB.
    The full description of these criteria is here

    Carnival Cruise Lines had 955 consumer complaints in the prior 12 months, of which 60.94% were resolved to BBB and customer satisfaction. This earned Carnival Cruise Lines a BBB ranking of #10 among the 25 cruise lines included in the study. The number of complaints is less important than the percentage of customers who were happy with the final resolution of their complaint.
    BBB Ranked Best Cruise Line Carnival Cruise Line

    Section E: WEB - web site usability. - The criteria for this area of the study covers ten areas for ten points.
  • Full English Version = FE, Online Reservations = OR, Deck Plans = DP, Online Check-in = OC
  • Live Support = LS
  • Ticket Contract = TC
  • Free 60 Day Cancellation = FC, Site Map = SM, Extensive FAQ = EF, Full Contact Information = CI
  • The full description of these criteria is here

    Carnival's web site has no free 60 day cancellation policy, and no easy-to-locate site map (which should be part of the links at the bottom of every page). The link for contacting the company only included one contact phone number. Of the 100 points possible in this area of the study, Carnival Cruise Lines received only 60 points.
    WEB Rank Best Cruise Line Carnival Cruise Line